Last updated: 31 January, 2021
What data do we collect?
Hey Fritz only collects information required to enable platform functionality and activities. Hey Fritz collects the following data:
How do we collect your data?
You directly provide Hey Fritz with most of the data we collect. We collect data and process data when you:
How will we use your data?
Hey Fritz collects your data so that we can:
How do we store your data?
Hey Fritz securely stores email sent by you to us, either directly or via the Hey Fritz platform, in Microsoft Office 365. Data collected for analytical purposes from the Hey Fritz platform and our social media accounts, is securely stored in Amazon Web Services cloud. Data hosted in Microsoft Office 365 services is located in Australian data centres. Data hosted in Amazon Web Services is located in US data centres.
All data related to payment, and identity verification, is managed by Stripe. The Stripe pivacy policy is located here.
How do we protect your data?
Hey Fritz implements a range of policies and processes to protect your personal information from both internal and external threats including:
Children’s personal Information
Hey Fritz does not provide a service for persons under the age of 18 years. If you are under 18 years of age, you can only use the Hey Fritz platform with appropriate involvement of a parent or a guardian. It is Hey Fritz’s policy to never knowingly collect, or maintain, information relating to persons under the age of 18.
What are your data protection rights?
Hey Fritz would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Hey Fritz for copies of your personal data.
The right to rectification – You have the right to request that Hey Fritz correct any information you believe is inaccurate. You also have the right to request Hey Fritz to complete information you believe is incomplete.
The right to erasure – You have the right to request that Hey Fritz erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Hey Fritz restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Hey Fritz’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Hey Fritz transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request relating to data protection, Hey Fritz has 20 business days to respond to your request. If you would like to exercise any of these rights, please contact the Hey Fritz Data Protection Officer at firstname.lastname@example.org.
What types of cookies do we use?
Cookies are text files place on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technologies.
There are a number of different types of cookies, however, our website uses only functionality cookies. Hey Fritz uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
How to manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of the website features may not function as a result.
Privacy policies of other websites
How to contact us?
How to contact the appropriate authority?
Should you wish to report a complaint, or you feel that Hey Fritz has not addressed your concern in a satisfactory manner, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC is independent to Hey Fritz.