FAQ for Rosellians

General FAQ


What is Rosella Street all about?

Rosella Street is your friendly neighbourhood marketplace for renting, buying, selling & donating. Our mission is to lend a helping hand to those wishing to make more sustainable consumer habits. Every time you choose to rent rather than buy, you are helping to avoid the masses of waste that end up in landfill each year – we’ll help you keep an eye on that by tracking your contribution to avoided waste. And each time you buy or sell a second hand item on Rosella Street you are not only extending the item’s useful life, but we will also plant a tree for every transaction. Pardon the language but that’s a pretty kick butt contribution to a better world!

What’s good about Rosella Street?

The list is long my friend, but here´s the key things you need to know. We commit to you that:

  • We won´t sell your data
  • We won´t advertise off platform products to you
  • We will keep you safe by ID verifying everyone who transacts on the platform, and by providing a secure payment system
  • We will give back to the community and the environment by donating $1 from every sale to community and environmental initiatives, and through tracking avoided waste through people buying or renting second hand items.
  • Help! There's no one on Rosella Street in my area.

    Congratulations! That means you’re the founding member of Rosella Street in your area!! A pioneer of better ways to live and an inspiration for your neighbourhood.... To spread the word, please share Rosella Street with your friends via our Facebook, Instagram, or Linkedin pages. If you are keen to do more, please get in touch and let us know how we can support you.

    How is money handled on Rosella Street?

    Everyone who transacts on Rosella Street is required to set up a secure payment account. This is done through Stripe, a secure international payment gateway, just like PayPal. The details you enter in when creating your Stripe account are highly encrypted, and not visible even to the Rosella Street team. You can find out more about Stripe via our dedicated Stripe FAQ page.

    Is it safe to submit my personal details to Rosella Street?

    We ask for some of your personal information when you sign up, and before you interact on Rosella Street. This helps us to verify your identity and keep Rosella Street a safe place for all users. You have shown us trust in providing us with this information, and we will ensure we keep your data safe and comply with (and in most cases exceed the requirements of) all data protection legislation in your jurisdiction.

    Are my earnings taxable?

    That can vary between jurisdictions around the world. Please ensure you declare your income on your tax return so that tax is paid in compliance with the taxation laws within your jurisdiction.

    Renting & Sharing FAQs


    How much does it cost to rent on Rosella Street?

    Rosella Street charges a service fee of 20% on all paid transactions. For example if something is listed for $100, the borrower pays $100, and the lender receives $80. Why do we charge 20%? While we would love for the platform to be free, there's a cost involved in bringing awesome things like Rosella Street to life. We use the commission to:

  • pay liveable wages for our employees
  • contribute to the build of our platform
  • build the highest levels of data protection
  • cover our insurance policy
  • provide customer support
  • track your contributions to reducing waste
  • How do I post a listing?

    Listing is easy, simply click 'Add a listing' . You will then be taken through a simple and speedy registration, and you can begin listing your items. You can also have a look at the step-by-step guide in the video above.

    What kinds of things can I list?

    Rosella Street prohibits the listing of items for rent which are:

  • illegal
  • offensive
  • require a license to operate
  • are on any list of prohibited items within the borrower's or lender's jurisdiction
  • are designed to hurt or harm another person.
  • What about my boat or caravan?

    Good call, people love that stuff! The way we have catered to boats and caravans is that they can be hired out as “stationary rentals”. That means the owner can bring it to renter, or the renter can use it in situ, but the renter is not able to move it around themselves. Gives access to some pretty cool spaces!

    What price should I charge for my item listings?

    Walk to the top of the mountain and you shall find your answer. Alternatively try around 5-15% of the item’s purchased price per day, depending on factors such as age, condition, and even sentimental value. See how things go and then adjust the price based on demand. Another consideration is how long someone is likely to hire out your item (for example a bookset is likely to be booked out for weeks/months, so it is worth bearing that in mind when thinking of the price).

    Can I choose when and for how long to rent my items?

    Yes! Your things, your choice. You can adjust the item availability during and after the listing process, as long as it does not affect any active bookings. You are under no obligation to rent your items upon every request, and you can rent out your things for as long as you like. Once you have agreed to a rental period with a user, they are not obligated to return it to you until the rental period is over, so plan ahead.

    What if someone steals, breaks or ruins my item?

    We understand it can be concerning to rent out items to people you don't know. This is why we do everything we can to minimize the risk of any unpleasantries.

  • Two-way rating and review system
  • In-built messaging for better communication
  • Rosella St Guarantee should there be any worst case scenarios
  • While we aim to build a trusting and sharing community at Rosella Street, we also encourage all users to exercise sensible caution when interacting with others to ensure an enjoyable experience.

    How do I go about renting something?

    Renting is easy, simply type in what you need in the top bar, or get inspired by clicking the 'Browse' button on the homepage. Once you've found the thing you needed, check the calendar on the listing details to see its availability, and request to book!

    Is everything in mint condition?

    Rosella Street brings the community together to share what they have, some things will be new, some will have developed "quirks" already. We encourage everyone to connect with each other by using the platform's inbuilt messaging system, communicate clearly the item's conditions prior to booking to avoid misunderstanding later on.

    Sometimes accidents happen, what do I do then?

    Firstly, make sure you are safe and ok. We understand things can break sometimes. In the rare event of a breakage, please contact the lender within 24 hours to discuss. Hopefully you just need to flick some hidden switch, or tap it twice and it will be off and running.

    Buy & Sell FAQs


    How do I sell an item?

    Firstly, make sure the item is fit for selling. Is it broken or does it have any missing parts that may affect the use of the item? If not, great!

    How do I know what price to put on my item?

    Please research the item before putting it on the platform. What are similar items selling for online? Take into consideration the age of the item – is it new, like new, or used? Keep in mind if the item is too overpriced it may be harder to sell.

    What items aren’t allowed to be sold on the platform?

    Rosella Street prohibits the listing of items for sale which are:

  • illegal
  • offensive
  • are on any list of prohibited items within the buyer's or seller´s jurisdiction
  • are designed to hurt or harm another person.
  • What is the Rosella Street refund policy for purchases?

    If you purchased an item which was being sent to you, and it either doesn´t arrive, or it arrives but is significantly not as described, please contact the Seller to attempt to resolve the issue. If a resolution is not possible please contact Rosella Street Customer Service Team for advice.

    How can I make sure I’m safe when buying or selling on Rosella Street?

    Staying safe, on and off the internet, is important and can protect your money, data AND yourself!

  • Make sure you use our in-built payment system. It’s there to ensure your safety so you don’t have to deal with cash or give out your bank account details. See more info on our payment system Stripe.
  • When dropping off or picking up an item, we suggest doing the swap in a public place.
  • What is a donation?

    A donation is giving away an item for free! You can also pick up items off Rosella Street for free.

    What types of things can I donate?

    By donating your pre-loved items to someone else, you are lending a hand to someone in your community, and reducing landfill and the impact on the environment. In short, it’s a legendary act!

    When considering whether something can be donated, our rule of thumb is if you’d give it to a friend, then it’s ok to donate.

    Types of things not suitable to donate include:

  • Ripped, torn, soiled or stained clothing
  • Broken, ripped or stained furniture
  • Cracked or broken homewares
  • Stained bedding including mattresses.