Hey Fritz Guarantee

Hey Fritz is working with Superhog (providers of insurance to Airbnb) to develop a comprehensive insurance backed guarantee. In the interim, items are guaranteed up to different amount based on the subsrciption tier.

Coverage Amount:

  • Free Spirit Subscription: $100 per item (or $1,000 for stationary boat and caravan rentals)
  • Experience Hunter Subscription: $500 per item or space (or $5,000 for stationary boat and caravan rentals).
  • Coverage T&C

  • Loss, theft, damage to items during rentals
  • Items are guaranteed up to the price paid for them (as per proof of purchase)
  • Items will be replaced, repaired, or the Lender given the value of the item (whichever is the lesser)
  • No excess applicable
  • Lenders and Borrowers first claim on their own insurance if they have coverage (if the items are owned by a business or a professional they must have their own insurance, and first claim on their business insurance
  • Lender first makes a claim against the Borrower (supported by the Hey Fritz resolution team if required).
  • Coverage Exclusion

  • Late fees
  • Punctures to soft tyres
  • Wear and tear - minor superficial or cosmetic damage that does not affect the functionality of the item,e.g. small dents, scratches etc.
  • Damage caused by inherent defects
  • Loss of earnings for any reason (e.g you rent out an item you need for work, and this is damaged, not returned, or returned late)
  • Damage caused by extreme weather events
  • Damage to electronic equipment resulting from viruses or any other parasitic program intended to cause loss, alteration of data or malfunction of computer systems
  • The cost of restoring computer data
  • Hey Fritz Guarantee Eligibility

  • Claimant has not exceeded 2 insurance claims within the last 5 years
  • Claimant does not have a criminal record, or been accused or convicted of fraud
  • Claimant has not had insurance refused, cancelled, or declined
  • To be covered you must be the person who listed the item, and had their identity verified with the platform
    • A time stamped video or photo of the item for hire within 24 hours of the rental
    • If the item has mechanical movement, a video will need to be included to show it functioning (recording sound where relevant)
    • Purchase receipt
    • Photos or videos of any damage taken within 24 hours of return of the item
    • Claims must be made within 24 hours of the end date of the rental (via email to Hey Fritz)