ROSELLA St Guarantee
ROSELLA St is working with Superhog (providers of insurance to Airbnb) to develop a comprehensive insurance backed guarantee. In the interim, items are guaranteed up to different amount based on the subsrciption tier.
Users on the free Spirit Subscription (i.e standard free sign up to the Rosella Street platform): $100 per item (or $1,000 for stationary boat and caravan rentals) Experience Hunter Subscription: $500 per item or space (or $5,000 for stationary boat and caravan rentals). Users on the experience Hunter Subscription (i.e $5 per month subscription - contact us if you would like to sign up): $500 per item or space (or $5,000 for stationary boat and caravan rentals). Loss, theft, damage to items during rentals Items are guaranteed up to the price paid for them (as per proof of purchase), minus reasonable depreciation for age and wear and tear. Items will be replaced, repaired, or the Lender given the value of the item (whichever is the lesser) No excess applicable Lenders and Borrowers first claim on their own insurance if they have coverage (if the items are owned by a business or a professional they must have their own insurance, and first claim on their business insurance) Lender first makes a claim against the Borrower (supported by the Rosella Street Customer Service team if required). Late fees Punctures to soft tyres Wear and tear - minor superficial or cosmetic damage that does not affect the functionality of the item, e.g. small dents, scratches etc. Damage caused by inherent defects Loss of earnings for any reason (e.g you rent out an item you need for work, and this is damaged, not returned, or returned late) Damage caused by extreme weather events Damage to electronic equipment resulting from viruses or any other parasitic program intended to cause loss, alteration of data or malfunction of computer systems The cost of restoring computer data Claimant has not exceeded 2 insurance claims within the last 5 years Claimant does not have a criminal record, or been accused or convicted of fraud Claimant has not had insurance refused, cancelled, or declined To be covered you must be the person who listed the item, and had their identity verified with the platform
Items and spaces are guaranteed up to the following amounts:
Coverage is subject to the following terms and conditions:
What’s not covered?
ROSELLA St Guarantee Eligibility
Lender will be subject to certain requirements to make a claim, including:
- A time stamped video or photo of the item for hire within 24 hours of the rental
- If the item has mechanical movement, a video will need to be included to show it functioning (recording sound where relevant)
- Purchase receipt
- Photos or videos of any damage taken within 24 hours of return of the item
- Claims must be made within 24 hours of the end date of the rental (via email to Rosella Street)