COVID-19 Guideline

Rosella Street has implemented the following guidelines to ensure everyone act responsibly and safely and help prevent the spread of COVID-19.

Follow Local Health Guidelines:

No in person exchanges - contactless or otherwise - are to take place if :

  • there is a government-mandated lockdown
  • either the party has any cold or flu symptoms
  • Please message the other party with as much notice as possible to postpone or cancel the transaction. In the event another party presents with cold or flu symptoms, please politely decline the transaction and advise Rosella Street customer service via email.

    Exercise Contact Free Exchange

    During exchange, even if both parties are asymptomatic, please observe social distancing and exchange without any physical contact.

    Electronic Payments Only

    All the paymetns must be made electronically on the platform. There must not be any cash exchange.

    Cleaning and Disinfecting Items

    For rentals: items and spaces should be wiped down by the lender with a cleaning solution containing a minimum of 70% alcohol, before and after each exchange. Borrowers should also wipe down items at the beginning and end of each exchange.

    For sales: Items should be wiped down by the Seller with a cleaning solution containing a minimum of 70% alcohol, before giving them to the Buyer. Buyers should also wipe down items at the first available opportunity.